Have you ever felt like you were caught in an endless loop of frustration? Recently, Jason and I found ourselves trapped in what I like to call the "customer service carousel." We were attempting what should have been a simple task—moving our music service from the US platform to the UK platform. Sounds straightforward, right?

Oh, how wrong we were! The app cheerfully directed us to contact customer service for this transition. Three representatives later, we were told it wasn't possible despite the app's clear instructions suggesting otherwise. When we questioned this contradiction, we'd get shuffled to yet another representative faster than a hot potato at a church picnic.